Frequently Asked Questions about Breast Pumps
Mums wanting to hire a breast pump are very often experiencing challenges – perhaps a sick baby, a supply issue or just dealing with the sleep deprivation that comes with a new baby (however adorable)!
We believe we have the easiest, most hassle-free and definitely the most affordable breast pump rental service available in Australia.
If your question is not answered below, please click on the ‘contact’ tab to submit a question!
Is it Hygienic to Hire a Breast Pump?
All breast pumps available for hire through Sweet Beats have a closed system. This means that there is a complete physical barrier between the milk and the pump motor.
If the pump has an ‘open system’ then milk particles and moisture can travel down the tubing and enter the pump motor, where it is impossible to clean properly or sterilise. Over time, this can lead to mould inside the pump, and it also means that sharing a pump with an ‘open system’ is a possible source of virus transmission (this is why you should never buy a second-hand breast pump with an open system, even if you buy a new milk collection kit, you cannot sterilise the actual pump)!
What’s the Difference Between a Dew 350 and an S2?
Spectra have recently released a fantastic chart outlining the differences between each of their breast pumps. You can find the chart here -> http://spectra-baby.com.au/wanting-compare-breast-pumps/
Why is it best to Double Pump?
Double pumping is known to assist with more let downs, as can feeding on one side whilst pumping on the other side. Double pumping will also reduce the total amount of time pumping as you don’t have to do one side after the other!
What does my Hire Pump come with?
For a limited time only, all pumps hired through Sweetbeats come with a double milk collection kit, saving you up to $39.95! This means that there is nothing additional required in order to start double pumping. All milk collection kits are brand new and do not need to be returned with the pump at the end of your hire period. The hire pump comes in an attractive travel bag, useful for those who need to pump whilst at work or who travel frequently.
I have ordered a Pump – How long will Delivery take?
Just about everyone who orders a breast pump is anxious to receive it as quickly as possible. For that reason, we offer express delivery on all our breast pump orders, either by Australia Post or secure courier. So long as you order before 2pm AEST (or AEDT in the summer months) on a business day, your pump will arrive the next business day.
What is your Return Policy?
It’s very rare for us to have an unhappy customer! But for peace of mind, we offer a 7 day money back guarantee on all our breast pump hires and purchases. If you aren’t happy, send your pump back (in all its original packaging) and we’ll refund your money. Postage costs are not refundable.
What if my Breast Pump breaks or has a fault?
Sweetbeats will cover any faulty hire pumps and will arrange a replacement immediately upon report of a fault. Spectra provides a one year warranty on all breast pump purchases, so simply contact us and we will provide you with instructions on how to lodge a warranty claim.
Can I purchase the Breast Pump I’m hiring?
Yes of course! We’re pleased you like the breast pump! We’ll invoice you for the remaining purchase price of the breast pump and tote bag, less any hire fees paid. Please contact us for further information or to check how much you would need to pay.
How do I return the Breast Pump after hiring?
When you are ready to return your pump, simply download a prepaid postal label from your ‘My Account’ page. Scroll down to your ‘Recent Orders’ and click on the ‘Return’ link. Stick this label to the front of the white satchel that arrived with your pump and hand in over the counter at your Australia Post retail outlet. As soon as you have lodged your parcel at Australia Post, our automatic tracking system will let us know and we will mark your hire complete.
Important Note – please return your pump by handing it over the counter at Australia Post. If it is placed in a street-side post box we won’t receive any notification of lodgement and won’t be able to track return, so you will continue to be billed until the pump is received and returned into stock.
What if I don’t have a printer to print the Return Label?
Easy fix! If you don’t have a printer, simply send us an email to firstname.lastname@example.org advising you’d like to return your breast pump but don’t have a printer. We will then send you further instructions for returning your pump.